Refund policy

Thank you for shopping with New69BC. We appreciate your business and want you to be completely satisfied with your purchase. Please read our Exchange and Refunds Policy carefully.

1. Exchange Eligibility

We accept exchanges within 7 days of the original purchase date.

To be eligible for an exchange:

• The item must be unused, in its original packaging, and in the same condition that you received it.
• Proof of purchase (receipt or order confirmation) must be provided.
• For digital products, an exchange may only be accepted if the product has not been downloaded or accessed.

Items not eligible for exchange include:

• Downloadable or digital products that have been accessed
• Custom or personalized items
• Sale or clearance items (unless defective)

2. How to Exchange an Item

To start an exchange, please contact our customer service at:

Email: care@new69bc.com
Phone: +91 8882430800

We will provide you with instructions and an exchange shipping address. Please do not send your purchase back without contacting us first.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at care@new69bc.com with details and photos (if applicable).

4. Exchange Shipping Costs

• You are responsible for paying your own shipping costs for exchanging your item.
• If the exchange is due to our error (e.g., wrong or defective item), we will cover the exchange shipping.

5. Digital Products

We generally do not offer refunds for digital products once they have been accessed, downloaded, or used, unless the product is defective or fails to work as intended.

6. Contact Us

If you have any questions about our Exchange and Refund Policy, feel free to contact us:

• Email: care@new69bc.com
• Phone: +91 8882430800
• Address: Auram Beauty Care Pvt Ltd, 6A Ground Floor, Najafgarh Road, Karampura Industrial Area New Delhi, 110015