Refund policy

Thank you for shopping with New69BC (operated by Auram Beauty Care Pvt Ltd). We appreciate your business and want you to be completely satisfied with your purchase. Please read our Return and Refund Policy carefully to understand our procedures.

1. Return & Exchange Eligibility

We accept return or exchange requests within 7 days from the date your order is delivered. Due to the personal care and hygienic nature of skincare products, items must be unused, unopened, with seals intact, and in their original packaging to be eligible for a return.

Any item that shows signs of use, alteration, or damage after delivery will not be accepted. A valid proof of purchase (order confirmation email or invoice) must be provided.

2. Damaged, Defective, or Wrong Items

We take utmost care in packaging, but if you receive a damaged, defective, or incorrect product, we will replace it or issue a full refund at no extra cost to you.

Please inspect your package upon arrival and contact us at care@new69bc.com within 48 hours of delivery with details and clear unboxing photos/videos of the damaged or wrong product.

3. How to Initiate a Return or Exchange

Do not send your purchase back to the manufacturer without reaching out to us first. To initiate a return or exchange, please contact our customer support team:

Email: care@new69bc.com

Phone: +91 8882430800

Our team will verify your request and provide you with detailed instructions and the appropriate return shipping address.

4. Return Shipping Costs

If the return or exchange is due to an error on our part (damaged, defective, or incorrect item shipped), New69BC will cover all return shipping costs.

For returns or exchanges based on personal preference (change of mind), the customer is responsible for booking and paying for the return shipping costs to our warehouse. Original shipping charges are non-refundable.

5. Refund Processing Timeline

Once your return package is received at our facility and inspected by our quality team, we will send you an email notifying you of the approval or rejection of your refund.

If approved, your refund will be processed immediately.

Prepaid Orders: The refund amount will be credited back to your original payment method (Bank Account, Credit/Debit Card, UPI) within 5 to 7 business days, depending on your banking institution.

Cash on Delivery (COD) Orders: If your order was shipped via COD, you will be required to provide your bank account details or UPI ID via your registered email. The refund will be credited via bank transfer within 5 to 7 business days after receiving your details.

6. Order Cancellations

You can request to cancel your order at any time before it is dispatched from our warehouse. To cancel, please immediately call or email our support team.

Once an order has been shipped and a tracking number generated, it cannot be canceled. You may, however, return the package to us upon delivery following our standard 7-day return guidelines.

7. Customer Support & Business Identity

If you have any questions regarding our policies or need assistance with an order, please contact our physical business headquarters:

Brand Name: New69BC

Legal Entity Name: Auram Beauty Care Pvt Ltd

Customer Support Email: care@new69bc.com

Customer Support Phone: +91 8882430800

Physical Registered Address: 6A Ground Floor, Najafgarh Road, Karampura Industrial Area, New Delhi, 110015